WARRANTY POLICY

 

Up to 12-month Standard Warranty

Morefun Digi offers up to 12 months warranty on its products1, providing customers with the confidence and peace-of-mind when shopping on our website.

1For waterproof cameras, lens filters, memory cards, mobile phones, tablet pcs, computer, computer accessories, external storage, audio equipment and watches, we offer the standard 12-months warranty.
1For waterproof cases and flash remote, we only offer the standard 6-months warranty.

The warranty period starts from the invoice date, and hence includes the shipping and return shipping time as well as the repair duration.

For more details, please refer to the following terms and conditions of our warranty policy.

 

Terms and conditions

The warranty

Upon receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.

The Morefun Digi warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period as stated above from the date of invoice.

Please note that all our products are imported goods and will not come with manufacturer's warranty but instead we will cover the warranty through our own company.


What is covered

  1. 12 months parts and labour costs for the repair of a manufacture defect or fault in production, which lead to product malfunctioning.
  2. 12 months parts and labour costs for the repair of a fault in the material of the product, which lead to product malfunctioning.
  3. 1 month parts and labour costs for the repair of a fault in the material of Rechargeable Batteries


General Terms

- All warrantty requests have to be made via by opening a ticket.

- It is in your best interest to make a note of your product's item number and this should be quoted in any communication with Morefun Digi. 

- If the product is returned to Morefun Digi, we will endeavour to ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory), Morefun Digi cannot accept any liability, nor pay any compensation for the loss of a particular item. You should retain any accessories not required for the repair. 

- Morefun Digi warrants this product (excluding accessories, software, consumables such as, but not limited to, toner, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty.. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PayPal receipt is valid for this purpose). 

- We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.

- You must obtain an authorisation for repair from us first. The choice of repair is subject to Morefun Digi authorisation, and we may choose to specify a particular service centre. 

- You must inform the service centre in writing if you change your address while your product is being repaired. 

- You will be responsible for the cost of having the product returned to you if the fault of the product is not covered by this warranty.

- You will be responsible for the cost of inspections and diagnostic if the fault of the product is not covered by this warranty.

- You will be responsible for the cost of repair if the fault of the product is not covered by this warranty.

- Morefun Digi’s only obligation under this warranty is the provision of the service as set out above.

- You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.

- The warranty is not transferable to a third party.


Specific exclusions

  1. Consumable products such as batteries and films are not covered by the warranty.
  2. Products that are not electronic items or do not consume electricity(e.g. Bags, Lens Hoods, and etc) are not covered
  3. Any repaired cost of carrier related issue (e.g. SIM Card, availability, coverage, service, range etc.) of mobile phones and tablets will not be covered by Morefun Digi.
  4. Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken to the phones or tablets will not be covered by Morefun Digi Warranty Policy.


General exclusions (what's NOT covered)

- Wear and tear

- Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions

- Any accidental or malicious damage

- Any damage due to exposure to moisture, dampness or extreme thermal environment conditions

- Improper usage, storage or handling of the product 

- Any damage due to opertaing with incorrect or irregular voltage supply

- Any breach of the terms and conditions of this warranty or the contract terms 

- Failure to follow our written instructions for the product, or those of the manufacturer’s

- Damage or defect due to wilful neglect or negligence by anyone other than us

- Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer

- Modification to the product and/or software, by someone other than our representatives 

- The product serial has been removed or made illegible

- Connection of other fittings, accessories, equipment or software to the product which were not approved by us

- External causes out of our control which may include accidents, fire disasters or burglaries 

- Repair or cleaning by unauthorized personnel

- Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract 

- Correction of errors for any non-Morefun or original manufacturer proprietary software 

- Loss or damage of data 

- Attaching the product to a network not approved by us, or if you have made changes to your operating or network system

- Not installing any error correction that is issued for the software

- Use of which is not designed

- Damaged Display on Screen (LCD) due to improper usage

- Non-Manufacturer defect on Lenses

- Liquid damage

- Damage due to improper packing during shipment to service center or service agent

 

 

Special Note for Waterproof Mobile Phones

The warranty does not cover defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress. Morefun Digi will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.

 

Special Note for Waterproof Cameras/ Casings / Bags

 

Damages due to impact, exceeding recommended depths, etc. would void the warranty. Please be advised that the warranty offered is strictly for the purchased item only. Morefun Digi will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.